Live Baji Privacy Policy & Data Protection

1 Who We Are

Live Baji is an online gaming and betting platform operated for players in Bangladesh. When this Privacy Policy refers to "Live Baji," "we," "us," or "our," it means the team and entity responsible for operating the Live Baji platform at live-baji.org.

Live Baji acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is done lawfully and transparently.

This Privacy Policy applies to all users of the Live Baji website, mobile interface, and app — including registered players, visitors who browse without registering, and anyone who contacts Live Baji support. If you use Live Baji, this policy applies to you.

2 Data We Collect

Live Baji collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally from third-party verification services. Here is a clear breakdown of what we collect and why.

Live Baji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulatory obligation.

3 How We Use Your Data

Every piece of data Live Baji collects has a specific, legitimate purpose. We do not collect data speculatively or hold information we have no use for. Here is how your data is used across the Live Baji platform:

• Account management: Your identity and contact data is used to create and maintain your Live Baji account, verify your identity, and communicate with you about your account.
• Payment processing: Financial data is used to process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform security: Technical and usage data helps Live Baji detect fraud, prevent unauthorized access, and identify suspicious activity patterns that could harm players or the platform.
• Regulatory compliance: Live Baji is required to maintain certain records for anti-money laundering (AML) and know-your-customer (KYC) compliance purposes.
• Platform improvement: Aggregated, anonymized usage data helps us understand how players use Live Baji so we can improve game performance, navigation, and the overall experience.
• Responsible gaming: Usage data helps Live Baji identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Marketing communications: With your consent, we may use your contact details to send you information about Live Baji promotions, bonuses, and new games. You can opt out at any time.

4 Legal Basis for Processing

Live Baji processes your personal data only when we have a valid legal basis to do so. Depending on the type of data and the purpose, we rely on one or more of the following legal grounds:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to provide you with a Live Baji account and fulfil our obligations to you as a player — including processing deposits, withdrawals, and game results.
• Legal obligation: Live Baji is required by law to collect and retain certain data for AML compliance, KYC verification, and financial record-keeping. We cannot waive these requirements.
• Legitimate interests: We process technical and usage data to keep the Live Baji platform secure, prevent fraud, and improve our services. These interests do not override your fundamental privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time without affecting your account.

5 Data Sharing

Live Baji does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: When you complete KYC verification on Live Baji, your identity documents may be processed by a third-party verification provider. This is done securely and the provider is bound by strict data handling agreements.
• Regulatory and legal authorities: Live Baji may be required to disclose certain data to law enforcement, financial regulators, or other authorities when legally compelled to do so. We will always seek to limit such disclosures to what is strictly required.
• Technology and infrastructure providers: Our hosting, security, and analytics infrastructure providers may process data on our behalf. All such providers are vetted and operate under data processing agreements.

6 Cookies & Tracking

Live Baji uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the Live Baji website.

We use the following types of cookies on Live Baji:

• Essential cookies: Required for the Live Baji platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options so you don't have to reset them every visit.
• Analytics cookies: Help us understand which pages and games are most popular on Live Baji, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymized.
• Marketing cookies: Used only with your consent to track the effectiveness of Live Baji promotional campaigns. These do not track you across unrelated third-party websites.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Live Baji, but some features may work less smoothly.

7 Data Retention

Live Baji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Here is a general guide to our retention periods:

• Active account data: Retained for the lifetime of your Live Baji account plus a minimum of five years after account closure, as required for AML compliance.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction in line with financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for five years after account closure or the last transaction, whichever is later.
• Support communications: Chat logs and email correspondence with Live Baji support are retained for two years from the date of the interaction.
• Marketing consent records: Records of your consent to receive marketing communications are retained for as long as you remain a Live Baji player, plus one year after account closure.

When data is no longer required, Live Baji securely deletes or anonymizes it so it can no longer be linked back to you as an individual.

8 Data Security

Live Baji takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure.

• All data transmitted between your device and Live Baji is encrypted using TLS (Transport Layer Security).
• Player passwords are stored using strong one-way hashing algorithms. Live Baji staff cannot see your password in plain text.
• Access to player data within Live Baji is restricted to authorized personnel on a need-to-know basis, with access logs maintained.
• Our infrastructure is hosted on secure servers with regular security audits, vulnerability scanning, and intrusion detection systems in place.
• Live Baji conducts regular internal reviews of data handling practices to identify and address potential risks.

9 Your Rights

As a Live Baji player, you have rights over your personal data. These rights are not complicated — here is what you can ask for and how to exercise them:

• Right of access: You can request a copy of the personal data Live Baji holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of your personal data held by Live Baji is inaccurate or incomplete, you can ask us to correct it. You can update basic details directly in your account settings.
• Right to erasure: You can request that Live Baji delete your personal data. We will comply where we are not legally required to retain it. Note that AML and KYC obligations may mean some data must be kept for a defined period even after account closure.
• Right to restrict processing: You can ask Live Baji to limit how we use your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to object: You can object to Live Baji processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may have grounds to continue in some cases.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact Live Baji support at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

10 Children's Privacy

Live Baji is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration process, and we may request additional proof of age at any time.

If Live Baji becomes aware that a player under the age of 18 has registered an account, that account will be closed immediately, all balances will be returned to the payment source where possible, and all associated personal data will be deleted in accordance with our data retention policy.

If you believe a minor has registered on Live Baji, please contact our support team immediately at [email protected] so we can investigate and take action.

11 Policy Updates

Live Baji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, Live Baji will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Continued use of Live Baji after a policy update has been published constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and contact support to close your account.

12 Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Live Baji handles your personal information, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available within the Live Baji platform after login, 24 hours a day.
• FAQ: Visit our FAQ page for answers to common privacy questions.

We aim to resolve all privacy-related queries within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.